Audience
New users and support visitors
Useful when people need help inside the real product, not just a separate help article.
Guide example
See a customer support guide example.
This example shows how an interactive product guide can guide users step by step so they finish a task without opening a support ticket.
Customer support guide example
Representative guide step with highlighted UI and narrated support framing.
Snapshot
What this example shows.
Goal
Help people finish the task
Show what to click, what it means, and what should happen next.
Format
Interactive product guide
A guided flow with highlighted UI, simple narration, and step-by-step help.
Key ideas
What to notice in this example.
- Best when users need to click through the real interface.
- Useful for onboarding, help centers, and feature setup guides.
- Helps teams answer repeat questions with one reusable flow.
Transcript
Read the sample transcript before you watch.
It shows how the message flows from the first line to the final call to action.
Guide
Let's start on the left menu so you know where this task begins.
Guide
This section is the first place to click when you want to set up the workflow.
Guide
Now look at the main panel. This is where you make the key change.
Guide
We highlight the settings area next so you can see which options matter most.
Guide
This status card shows whether the setup is working the way you expect.
Guide
The activity area helps you check what happened after you saved your change.
Guide
By following the guide step by step, users can finish the task faster without asking support for help.
What to copy
Ideas you can reuse in your own page.
Point at the exact thing
A good guide removes guesswork by highlighting the real part of the interface the user needs.
Explain why the step matters
Do not only say where to click. Also tell the user what the step changes and why it helps.
Reuse the pattern for other tasks
The same guide structure can support setup, feature adoption, and common support workflows.
Need to guide users inside the real product?
Use this format when a normal video is too passive and people need step-by-step help on the page.